Camping Equipment

1. Q: How can I send the inquiry?
A: If you want any enquiry about our products, please select the product and contact us by mailing at info@china-inflatables.com.cn or dial to 0086-20-84044661. Also, you can send the fax to 0086-20-84044656.

2. Q: How can I get the quote or place an order?
A: To help us provide you with maximum satisfaction in terms of cost of the product please provide us with following information:
      Type of product you want to order
      Specifications (Weight, size, yarn, quality and so on)
      Place of final destination and country
      Quantity Required
      Any other information you might feel is important.

3. Q: How can I get the price if make by my design?
A: Ask for the quotation according as your demand. After a cost estimate on customized design, we will send a price sheet to you with your requirements.

4. Q: How to confirm order?
A: Confirm order: Send us the products number, photos, size, and other demand by:
a). e-mail to: export@china-inflatable.com or inflatable@chinee-industrial.com
b). submit on http://www.china-entertainment.net/contact_us.php.
c). Fax to: 86-20-84433048/84432698/84434368/84437738 we will e-mail you a confirmative order form by scan.

5. Q: How do I pay?
A: 50% in advance and the other 50% must be paid before we consign.

6. Q: How do you start the order?
A: We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment If the order is urgent, you’d better pay 100% in advance.

7. Q: Do you pay for the shipping or it is the customer who pays for the shipping?

A: It is the customer who pays for the shipping. We provide with the quotes only on our merchandise. Nevertheless, we take care of the customer and provide him/her with the most economic rates on shipping whether it is ground air or sea.

8. Q: 8. What is your warranty?

A:We offer a lifetime guarantee on materials and workmanship. Excluded from this guarantee are damages from accidents, inappropriate handling or lack of care. Ordinary wear and effects from UV exposure are not covered. All repairs not covered by this warranty will be carried out promptly and at minimal cost.

9. Q: Address?

A: Office Address: No. 610-611, ShunJing Trade Center, No. 855, Industrial Avenue South, Guangzhou, China. P.C.：510288
        Factory Address：3/F, Building 5, No.13 Hejing Road, Dongsha Economic & High-tech Zone, Fangcun, Guangzhou, China P.C.: 510385

10. Q:What’s the meaning of means of 210Ｔ and PU1200?

   A: 210T identify the intensity of the material is 210 and PU12000 means the waterproofness is 1200.

11. Q: Are tents available in different colours; can I add a wall?
  A: We offer a limitless selection of customized colour tents, canopies, and accessories to suit your needs. Although solid white is the most popular, almost all colours are available in solids or stripes.

12. Q: Can you print my picture or logo on the products?
  A: Yes, we can print your picture or logo on the inflatable products, and you can offer the picture in any format made by Photoshop or CorelDraw.

13. Q: Do you ship by Sea, Ground or Air?
  A: We do it all. It all depends on which shipping option you would like to choose yourself.

14. Q: Do you pay for the shipping or it is the customer who pays for the shipping?
  A: It is the customer who pays for the shipping. We provide with the quotes only on our merchandise. Nevertheless, we take care of the customer and provide him/her with the most economic rates on shipping whether it is ground air or sea.

15. Q: How long is the lead time?
  A: Our regular lead time is 5-15 days, excluding air transit time, from the date of confirmation. However, it can be +/- depending on the design and also the dimensions and quantities.

16. Q: What’s the mini order quantity?
  A: One set.

17. Q: What’s included in your tent products?
  A: It’s show in the manual. Please read it before using the tent, and check them out and find if it’s very thing in and at good condition.

18. Q: What after service you provide?
  A: our company is responsible for making some modifications as you need and your purchase can be reproduced and refunded if there are serious quality problems.

19. Q: What about size and dimension?
  A: The size and dimension can be changed according to your requirements or according to the size in our webpage or catalogue.